csiti88 Privacy Policy

1. Information Collected

csiti88 collects various types of information depending on how you interact with our platform. Generally, there are two main categories of data collected:

Information You Provide Directly

• Full name and registered username
• Email address and mobile phone number
• Date of birth for age verification purposes (21 years and above)
• Identity card number or MyKad for the identity verification process
• E-wallet account information (Touch 'n Go, DuitNow) or bank account details for deposit and withdrawal processes
• Financial transaction records including deposits, withdrawals and bonuses
• Any information you submit through customer support forms or email communications

Information Collected Automatically

• IP address and device network information
• Web browser type, operating system and language settings
• Session log data including login time, logout time and game activity
• Cookie information and device identifier
• General geolocation data based on your IP address
• Betting records and game history for slots, live casino and sportsbook

All information collected is for legitimate purposes as clearly stated in this policy. csiti88 only collects data that is necessary to operate its services effectively and securely.

2. How Personal Data Is Used

Personal data collected by csiti88 is used for the following purposes:

• Account Management: Creating, verifying and managing player accounts, including all login and identity verification processes.
• Financial Transaction Processing: Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency securely and efficiently.
• Legal Compliance: Fulfilling legal obligations related to anti-money laundering (AML), age verification and international licensing requirements.
• Platform Security: Detecting, investigating and preventing suspicious activity, fraud or violations of the terms of use.
• Service Improvement: Analysing usage patterns to improve the player experience, platform performance and the range of games offered.
• Communications: Sending players account-related information, transaction notifications, bonus updates and technical support.
• Responsible Gambling: Monitoring play patterns to identify players who may need assistance or need to be shown responsible gambling tools.

csiti88 does not use your data for any purpose other than those stated above. If we need to use your data for a new purpose, you will be informed in advance and your consent will be sought where required.

3. Information Sharing and Disclosure

csiti88 respects players' privacy rights. Your personal information will not be sold, rented or exchanged with third parties for marketing purposes. However, in certain situations, csiti88 may need to share information with specific parties:

Third-Party Service Providers

csiti88 works with service providers that assist in platform operations, such as payment processing, identity verification, server hosting and analytics. These providers are only given access to the data required for their specific tasks and are bound by strict confidentiality agreements. They are not permitted to use that data for any other purpose.

Legal Requirements and Authorities

csiti88 will disclose personal information when required to do so under applicable law, court orders, regulatory authority directives, or to protect the rights and security of the platform and its users.

Platform Protection

In cases involving fraud investigations, money laundering or serious violations of the terms of service, relevant information may be shared with the appropriate law enforcement agencies.

In all situations above, csiti88 will always adhere to the principle of minimum data disclosure — only information that is strictly necessary will be shared.

4. Data Security and Protection

csiti88 implements comprehensive technical and administrative security measures to protect your personal data from unauthorised access, loss, misuse, disclosure or alteration.

• 256-bit SSL Encryption: All communications between your device and csiti88 servers are encrypted using industry-standard encryption technology.
• Strict Access Controls: Only authorised personnel with a legitimate business need can access player personal data, and every access is logged for audit purposes.
• Continuous Monitoring: The platform infrastructure is continuously monitored to detect security threats and unusual activity.
• Regular Updates: Security systems and software are updated regularly to address newly identified vulnerabilities.
• Staff Training: All staff who handle personal data undergo regular privacy and security training.

While csiti88 takes all reasonable steps to protect your data, no data transmission or storage system can be guaranteed to be completely secure. Should a security incident occur that affects your data, csiti88 will take immediate action and notify you in accordance with established procedures.

You also play an important role in keeping your account secure. Ensure your password is strong and not shared with anyone. Contact csiti88 customer support immediately if you suspect unauthorised access to your account.

5. Cookies and Tracking Technologies

csiti88 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit a website.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login verification, session management and security. The platform cannot function properly without these cookies.
• Performance Cookies: Collect information about how players use the platform — which pages are visited most often, where errors occur — to help us improve our services.
• Functionality Cookies: Save your preferences such as language settings and region to provide a more personalised experience.
• Analytics Cookies: Used to understand aggregated user behaviour for the purpose of platform improvement.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. By continuing to use csiti88, you give your consent to the use of cookies as described above.

6. Your Rights as a csiti88 Player

csiti88 respects your rights regarding your personal data. As a registered player, you have the following rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right of Rectification: If any of your information is inaccurate or incomplete, you have the right to request that a correction be made promptly.
• Right of Erasure: In certain circumstances, you have the right to request that your personal data be deleted, subject to applicable legal and contractual requirements.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as while you are disputing the accuracy of that data.
• Right to Data Portability: You may request that your personal data be provided in a reusable format.
• Right to Object: You have the right to object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of the rights above, please contact the csiti88 customer support team via 24/7 live chat or by email at [email protected]. Your request will be processed within a reasonable timeframe. Some requests may require identity verification first to ensure the security of your account.

7. Policy on Children and Underage Players

csiti88 is a gambling platform that operates exclusively for individuals aged 21 and above. We have a strict policy against participation by any individual below the set age limit.

csiti88 does not knowingly collect, process, or store any personal data from individuals under the age of 21. Every account registration application goes through an age verification process. If we find that information has been provided by or on behalf of an underage individual, we will take immediate action to delete that data and close the relevant account.

If you become aware that an individual under the age of 21 has registered an account at csiti88, please notify our team immediately through the available support channels.

8. Changes to This Privacy Policy

csiti88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, applicable legal requirements, or platform improvements.

Any material changes will be communicated to registered players via email or in-platform notifications. The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy currently in effect.

It is your responsibility to review this Privacy Policy periodically. Continued use of the csiti88 platform after any changes take effect is considered your acceptance of the updated terms.

If you do not agree with any changes made, you have the right to stop using the platform and request the closure of your account. Please contact our customer support team for assistance with this matter.

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how csiti88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 in Malay and English via the live chat button on the csiti88 platform
• Email: Send your enquiry to [email protected] and our team will reply within a reasonable timeframe

We are committed to addressing every privacy-related enquiry with seriousness and transparency. Our response will be given in the language you use when contacting us — either Malay or English.